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Versa 2 battery life not lasting

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‎10-12-2020 04:24 - last edited on ‎10-13-2020 11:28 by Fitbit Moderator

‎10-12-2020 04:24 - last edited on ‎10-13-2020 11:28 by Fitbit Moderator

My tracker is about 2 months old. After the recent update to my tracker, it started to go dead within about 36 hours. Then, I plugged it in after it died. It shows the battery charging, but when I unplug it the logo screen comes on then goes black. I push the button (only one it’s a Versa 2) and the Alexa wakes up, but I can’t see any other screens. I tried to email customer service, and apparently they aren’t doing that anymore. Please help. 

 

Moderator Edit: Clarified subject

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‎10-13-2020 11:28

‎10-13-2020 11:28

Hi @Chunkie24, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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