Versa 2 battery life not lasting

[Colettehobbs]

Hi my versa 2 which I only got at Christmas only lasts 2 days and I have the charge it 

Moderator Edit: Clarified subject

[Guy_]

Try installing the original clock face, and turn off Always On and see if that helps. If you loaded the SpO2 clock face it uses a lot more battery, as does Always On.

[RicardoFitbit]

Hi @Colettehobbs, welcome to the Community Forums.

Thanks for bringing this to my attention. Let me share with you that the battery of our Versa 2 was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

After following the above information, please check this help article for more tips and recommendations. This article includes a restart process that will refresh the device's performance.

@Guy_ Thanks for your help.

Let me know if further assistance is needed and if you have any additional questions.

[JoyBee]

Mine was bought in October but given to me as a Christmas gift. It has started to do the same as yours just in the last week. It has been off the charger for 37 hours and it's down to 43%. I have turned off all notifications except text and phone calls. It has the default clock and I haven't used the apps (exercise tracking or anything like that) in over a week just to see if it is any of those things.

[RicardoFitbit]

Welcome aboard @JoyBee.

I'm sorry to know that you're still experiencing difficulties with the battery life of your Versa 2 despite trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.