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Versa 2 battery life not lasting

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‎03-15-2021 05:28 - last edited on ‎03-15-2021 17:33 by Fitbit Moderator

‎03-15-2021 05:28 - last edited on ‎03-15-2021 17:33 by Fitbit Moderator

Hello,

My 2 month old versa 2 started having some weird issue since yesterday. Whenever i put it around my wrist it turns of within the hour. When I put it in the charger it turns back on after half an hour. I don't have my fitbit on at night and in the 8 hours i didn't wear it, it didn't turn off. When I put it back on in the morning battery was around 88% and again turned off within an hour of me putting it around my wrist. Today i tried changing clock interface, turning on and off fitbit, deleting apps not made by fitbit and eventually reset the fitbit to factory settings.. nothing seems to work! 

 

Moderator Edit: Clarified subject

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‎03-15-2021 17:30

‎03-15-2021 17:30

Hi @SunsetRunner, welcome to the Community Forums.

 

I'm sorry to know that you're still experiencing difficulties with the battery life of your Versa 2 despite trying the troubleshooting steps that were described on your previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

 

I'll be around if you need anything else.

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