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Versa 2 battery not charging

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‎07-28-2020 09:34 - last edited on ‎07-29-2020 13:22 by Fitbit Moderator

‎07-28-2020 09:34 - last edited on ‎07-29-2020 13:22 by Fitbit Moderator

My daughters versus 2 just quit working. It worked great until the battery died last time. Charged it for 2 days without it ever coming back on. We tried other chargers too so it’s not like the charger she had went bad. Never came back on.

 

Moderator Edit: Clarified subject

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‎07-29-2020 13:21

‎07-29-2020 13:21

Hi @hfritinger, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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‎07-31-2020 21:27

In response to RicardoFitbit

‎07-31-2020 21:27

Completely unresponsive. No lights on back. No acknowledgement of it being plugged  in either

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