Versa 2 battery not charging

[clhanlon]

I've noticed that my Versa 2 battery life in the past 1 1/2 weeks doesn't last the normal 5 days. It's almost dead in 3 after charging to 99%. I've been off work and basically sitting around for the past several days so it's not like I'm taxing it and I'm not using any apps but the sleep SpO2. At 29% I decided to plug it in. It wouldn't charge. I cleaned the pins and the receivers on the back and performed a hard reboot. Still nothing. I then plugged the charger into my laptop and I'm getting the message "Not Charging Not enough power detected from this source" repeatedly. I got it for Christmas last year so I haven't even had it a year. Can the battery be replaced? Is the charger bad? It just worked the day before yesterday.

[SunsetRunner]

Sorry to hear this, @clhanlon but glad you found us here. Have you tried using an adapter and plugging the charger into a wall plug?  With this error message, I suspect the issue may be with your laptop. Was it plugged in and at a full charge when you tried charging?  Please let us know. 

[clhanlon]

I tried 3 different wall chargers before I plugged it into the laptop. As I stated, it was at 29%. It’s now at 21% a couple hours later.

Sent from my iPhone

[DavideFitbit]

Hello @clhanlon, welcome to the Fitbit Community forums. 

Thank you for sharing that you're having trouble with the battery of your Versa watch and that you already tried a few troubleshooting steps. 

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know if you have further questions. 

[clhanlon]

Haven’t seen an email yet. In the meantime, my Fitbit sits dead on the counter. 

[DavideFitbit]

Thank you for your reply @clhanlon. 

I'm aware that it can take from 24 to 48 hours to receive a response from Customer Support, but you should be receiving an e-mail soon.  

Keep me posted.