Versa 2 battery not holding the charge and screen won't respond

[Kbudinsky325]

I bought a Fitbit versa last year. It broke after only a few months (the screen remained black no matter what I did or how many times I tried restarting it). I was on the phone with “customer service” aka someone in a different country reading a manual on everything I had already tried. Even after the whole system reboot, nothing changed. I later received an email telling me to give them the details about my versa. I did so. I then received an email requesting that I write a code on a notecard and take a video of my Fitbit versa and send it to them. I did. HOURS of worthless time spent and WEEKS later, I received my “new” Fitbit versa. 

My “new” Versa worked great, for 2 months. Now the battery dies every single day and the screen only works whenever it feels like it, usually half of the time. It’s clear the Versa is either pretty awful or I somehow got a faulty new Versa and then a refurbished “new” one as a replacement.

Has anyone had similar problems? Does anyone have any suggestions? I have been a huge Fitbit user for 6 years now but have put my Versa in the closet and am about to move on to another device. I refuse to spent countless hours on the phone, taking surveys and sending videos to be sent a crap Versa that works for 2 months in return. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Kbudinsky325, welcome to the Community Forums. I'm sorry to hear that you're going through this situation with your Versa 2. I'd like to give thanks for the feedback you've provided towards our product and our Customer Service. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. 

As per the description of your post it seems that the battery on your watch may not be charging properly and therefore does not turn on or the battery is draining too quickly. I recommend that you follow these steps (or please confirm that you've followed them as described below):

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Also, please take a look at this article: Can I extend my Fitbit device's battery life?