Versa 2 battery not holding the charge

[Citygrl]

I haven noticed that a clock face has been added w/o me wanting it and the charge is not holding as long as it has been. I find I have to charge every 2-3 days now. What gives?

Moderator Edit: Clarified subject

[barbmurphy]

After a couple weeks of the battery needing charged ever 2-3 days now mine has quit working all together and won't charge at all. 

[MarreFitbit]

Hi there @Citygrl, welcome to the Community Forums. Thanks for the details provided in your post, I'll be glad to help you with the battery life on your Versa 2.

If you haven't done so yet, please take a look at the following tips to extend your Versa 2's battery life:

• Keep in mind that it can take up to 2 hours to charge your device to 100%. Avoid charging your device in extreme cold or heat—below 32°F and above 113° F (below 0° C and above 45° C). For more information, see: How do I charge my Fitbit device?
• Prevent the screen from turning on each time you turn your wrist. If you move your hands a lot, your device’s screen may turn on more often than you realize. For more information, see: How do I see the time on my Fitbit device?
• Dim the screen or turn on auto brightness on Fitbit Versa 2. In the Settings app on your device, find the brightness setting, and tap to change it.
• Turn off the always-on display setting on Fitbit Versa 2. For more information, see: How do I see the time on my Fitbit device?
• Turn off notifications you don’t need, including alerts from apps on your phone, alarms, and reminders to move. For more information, see: How do I get notifications from my phone on my Fitbit device? How do I manage alarms on my Fitbit device? and What's my Fitbit hourly activity goal?
• Reduce your use of music control, music apps, Fitbit Pay, and connected or built-in GPS.
• Consider changing your clock face, as animated clock faces may require more frequent charging. For more information, see How do I change the clock face on my Fitbit device?
• Turn off certain Fitbit devices when you’re not using them. For more information, see How do I turn off my Fitbit device?

Also, please note that you can switch to a different clock face. For more information, see: How do I change the clock face on my Fitbit device?

Hello @barbmurphy, welcome on board. I've seen that you contacted our Support Team after posting here and saw they helped you with your inquiry. Please do not hesitate to contact them back if you need further assistance. 

[Citygrl]

Thank you so much for responding. Another question. I just remove all watch faces and there is a clock face on there still that I didn't pick and it stays on the device even when I have the clockface I chose. It's just has the date, time steps and battery life. I can't get remove it. Is this a default clock face? And can it be removed?

[MarreFitbit · Accepted solution]

You're very welcome @Citygrl. May I have the name of the clock face that is currently set? 

Also, keep in mind that many clock faces also require access to certain stats or other information. Note that turning off any of these permissions might cause the clock face to stop functioning. To adjust what a clock face has access to, tap the installed clock face > See all details > Permissions.

Keep me posted. 

[Citygrl]

Currently I am using HKH Digital 

[Citygrl]

THAT WORKED!!! Thank you so much, you've been very helpful.

[MarreFitbit]

You're very welcome @Citygrl! 😉 I'm glad to hear you're back in business.

I'll be around if there's anything else I may do for you.

[Danielydianelis]

I have done all this steps and my watch still does not stay charged for more than 12hrs. It's been a week now that it's been acting up. I even reseted to factory mode to see if that would help. It all started when I changed the wrist band that my sister got me from Amazon. The funny thing is her watch is working fine. 

[MarreFitbit]

Hi there @Danielydianelis, welcome on board. Thanks for the details provided in your post about your Versa Lite's battery short life. I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.

[Jefaafaa]

My battery issues began after I replaced the wristband as well.