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Versa 2 battery won't charge

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‎06-22-2022 22:14 - last edited on ‎06-23-2022 04:33 by Fitbit Moderator

‎06-22-2022 22:14 - last edited on ‎06-23-2022 04:33 by Fitbit Moderator

Hi.
Frustrated. Bought a replacement Versa 2 for Father’s Day at Lowes. His other one broke. It won’t charge fully after 6 hours. Is the battery damaged even though it’s new? How is the warranty honored if they don’t make this anymore?

Thanks

Susie

 

Moderator Edit: Clarified subject

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‎06-23-2022 04:56 - edited ‎06-12-2023 07:22

In response to Guy_

‎06-23-2022 04:56 - edited ‎06-12-2023 07:22

Hi there, @Sswag. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

If you haven't done so, I recommend trying the troubleshooting steps provided here Why isn't my Fitbit device's battery charging?

If the above doesn't work, please follow @Guy_'s suggestion. If you're still within Lowes's return policy, they might help. If you have any issues dealing with them, please the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎06-22-2022 23:37

‎06-22-2022 23:37

Hi @Sswag - you can take it back for a refund, as it is not working properly and buy a new one.

Author | ch, passion for improvement.

Best Answer

‎06-23-2022 04:56 - edited ‎06-12-2023 07:22

In response to Guy_

‎06-23-2022 04:56 - edited ‎06-12-2023 07:22

Hi there, @Sswag. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

If you haven't done so, I recommend trying the troubleshooting steps provided here Why isn't my Fitbit device's battery charging?

If the above doesn't work, please follow @Guy_'s suggestion. If you're still within Lowes's return policy, they might help. If you have any issues dealing with them, please the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes