03-26-2024
11:25
- last edited on
03-26-2024
11:53
by
MarreFitbit
03-26-2024
11:25
- last edited on
03-26-2024
11:53
by
MarreFitbit
My Versa 2 battery died. Didn't charge overnight. Can it be replaced?
Moderator Edit: Clarified subject
03-26-2024 11:57
03-26-2024 11:57
Hi there, @47474. Welcome to the Fitbit Community Forums. I'm sorry to hear about the battery issues with your Versa 2. I will do my best to help you with this!
As a first approach, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working. Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.
When it has had two hours, try restarting your Versa 2. I would recommend trying this maybe twice in a row if a first try doesn’t work.
If the above doesn't work, please see Why isn't my Fitbit device's battery charging?
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