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Versa 2 battery won't hold a charge

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‎03-26-2023 02:18 - last edited on ‎03-27-2023 08:17 by Fitbit Moderator

‎03-26-2023 02:18 - last edited on ‎03-27-2023 08:17 by Fitbit Moderator

  • Battery will not hold a charge. I’m three hours it went from 100% to 46%. Apps are not being used. Is there a tech issue going on?

 

 

Moderator Edit: Clarified subject

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‎03-27-2023 08:19 - edited ‎06-09-2023 04:18

In response to Guy_

‎03-27-2023 08:19 - edited ‎06-09-2023 04:18

Hi there, @Bigbrowneyes. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

If the above hasn't worked, please follow @Guy_'s advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎03-27-2023 00:32

‎03-27-2023 00:32

Hi @Bigbrowneyes - unfortunately that sort of drain indicates watch damage, probably from water ingression, If it gets hot when charging stop immediately as it is dangerous and confirms the issue.

 

If it is under warranty get it replaced, Otherwise don't be tempted by the more expensive recent watches you may not find compatible watch faces or in some cases even any apps compared with what you are using and may not provide as good results you are used to or the features you have currently.

 

You can always chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support 

Author | ch, passion for improvement.

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‎03-27-2023 08:19 - edited ‎06-09-2023 04:18

In response to Guy_

‎03-27-2023 08:19 - edited ‎06-09-2023 04:18

Hi there, @Bigbrowneyes. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

If the above hasn't worked, please follow @Guy_'s advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer