Versa 2 became Extremely Hot & No Longer works?

[Zyrac]

Recently I set about putting my Versa 2 (of 18 months) on a charge, Upon returning to the watch and picking it up, I burnt my fingers! The versa and the charger had both become extremely hot. So hot in fact that the area around the charger pins had melted as well as the contact points of the watch itself. Now the watch did charge, but after discharging and trying with a different charger (My daughters versa 2 charger), to charge my watch again, the watch started to heat up again and failed. The versa up until its demise had being cleaned on a daily routine. NO liquid, NO cleaners, just cotton wool and buds used. I am at a loss now after paying nearly €250.00 for a it, I have but a few simple questions to ask,

• Does this happen to Versa's often?
• Has anyone in the community had a similar occurrence/
• Is there anything I can do about it?
• Will Fitbit replace my watch?
• Should I cut my losses-es and buy a Garmin?
• Will the same fate occur to my Daughters versa 2 and my Wife's versa 3?

Kindest Regards . . .

Moderator edit: format

[DavideFitbit]

Hi, thank you for sharing all your feedback about the inconvenience with your Versa 2 watch and all these pictures , @Zyrac. 

In this case, I recommend that you get in touch with the Customer Support team for further assistance with this, so they can let you know how to proceed. The best way to get more immediate help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day.