Versa 2 bike miles are not being tracked

[SanaShahbaz]

My Fitbit versa 2 needs a manual sync to connect and track my route while I ride a bike. At first it works well, but if It check my Fitbit again a few minutes later it disconnects and then have to reconnect by manually syncing the device but disconnects again from my one plus 6 t. 

Please help solve the issue.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @SanaShahbaz, welcome to our Fitbit Community. I totally understand how you feel about your Versa 2 since it gets disconnected from your phone during a bike activity.

Please restart your Versa 2 as described in this help article. After this, check out this help page, which explains how the GPS feature works on your Fitbit device. It also contains some troubleshooting steps for you to try.

Finally, monitor your bike activities and see if your watch doesn't get disconnected and tracks your routes properly.

Keep me posted on the outcome.

[SanaShahbaz]

Hi @JuanJoFitbit , I have tried the above but have not worked , very frustrating , will really appreciate if I can get help from @fitbit to sort this out .

[JuanJoFitbit]

Hi @SanaShahbaz, thank you for getting back and trying the steps shared above. I'd like you to try one more workaround, which has been helpful for this type of issues. Please try a factory reset. To do so, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, set up your watch from scratch and monitor it again in order to see if the issue gets fixed.

Let me know how it goes.

[SanaShahbaz]

Hi Juan,

I tried the factory rest and it hasnt worked.

will appreciate your help !

Happy New Year

best regards,

Sana

[JuanJoFitbit]

Hi @SanaShahbaz, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Hope you have a Happy New Year too and please stay safe! 😀

[Scooter12]

This is an issue for me as well - tried everything, but to no avail.  

[JuanJoFitbit]

Hi @Scooter12, thank you for joining us in this thread and our Fitbit Community. Thank you also for trying to get the issue resolved before contacting our forums.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

I'll be around if any question arises.