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Versa 2 black screen no response. Dead

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‎11-06-2020 13:04

‎11-06-2020 13:04

Suddenly stopped working. No lights on the back or front. No charge. Nothing is working. This is the second device I've had since Christmas 2019!

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‎11-06-2020 13:32

‎11-06-2020 13:32

Hi @NKsilver 

Welcome to the forum. I'm sorry to hear you are having an issue with your Versa. I see by your comment that it currently doesn't have any lights, but may I ask you to try to reset it anyway. Hold down the button for 20 second and see if it will restart. If you are successful, the Fitbit logo will appear. I have found to work in bring what appears to be a dead tracker back to life. 

If that doesn't work, then the next step is to contact customer service HERE.

Marci | Bellevue, WA
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