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Versa 2 blank screen and it won't pair

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‎08-05-2025 02:52 - last edited on ‎08-05-2025 06:20 by Fitbit Moderator

‎08-05-2025 02:52 - last edited on ‎08-05-2025 06:20 by Fitbit Moderator

 

Hi! Following the latest Android update, my Versa 2 screen became blank (still buzz, and green light work). I tried resetting it with no success, and unfortunately, I had the (bad) idea to unpair it from the Fitbit app thinking maybe it would be a good idea (NOT). I wanted to pair it again and then change the clock face to see if it would restore the screen! BUT I now cannot pair it since obviously I cannot see the 4-digit code on the blank screen. I tried 000, 1234 codes and they’re not working. I feel very silly....

I contacted customer service (useless, got offered a coupon) so I’m hoping that maybe someone has a genius idea to work around this to pair my blank Versa to the Fitbit app. Thank you!

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-05-2025 06:23

‎08-05-2025 06:23

Hi there, @IsaParis. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is not pairing due to a blank screen. I understand your concern, I will do my best to help you with this!

As you mentioned, I've seen you contacted our Support Team before posting here and they've already assisted you. Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Fitbit devices and also want to find a resolution to your issue, my best advice is to keep the conversation with our team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Maria | Community Moderator, Fitbit


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‎08-05-2025 07:36

In response to MarreFitbit

‎08-05-2025 07:36

Hi Maria - Thank you for your reply. Is there a specific specialist team I could contact to "to keep the conversation with (y)our team". The CS rep really did not offer any assistance on our chat. I believe the issue I am facing (blank screen following an Android update) is quite a common issue since I have seen many people post on Reddit and on here. Thank you.

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‎08-06-2025 03:57

In response to MarreFitbit

‎08-06-2025 03:57

Hi Maria - My Versa 2 miraculously (?) turned back on this morning and I was able to update the software from 35.6.2.20 to 35.72.1.23 - which is the latest update (from 2022!). Looks like I am all set .. except I cannot connect to wifi, so I'll start reserch on this issue 🙂

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