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Versa 2 blocked on startup screen

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‎02-04-2021 11:15 - last edited on ‎02-05-2021 05:51 by Moderator Alum

‎02-04-2021 11:15 - last edited on ‎02-05-2021 05:51 by Moderator Alum

Hello,

My Versa 2  has anormaly stopped and has restarted about 30 minute later. 2 hours later it has stopped once again, but it is now stucked at the startup screen.

 

I've tried to performe a factory reset but it dosen't work : the screen switched off but does'nt vibrate when switching on.

 

Need help please

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‎02-05-2021 05:55 - last edited on ‎12-20-2024 08:28 by Fitbit Moderator

‎02-05-2021 05:55 - last edited on ‎12-20-2024 08:28 by Fitbit Moderator

Welcome to the Fitbit Community forums @sesti. 

Thank you for all the details that you've provided about the trouble that you've been experiencing with your Versa 2.  

Since you already tried a few troubleshooting steps to try to resole this, the best way to get more immediate help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.

Davide | Italian and English Community Moderator, Fitbit


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