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Versa 2 blue stripe on screen

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‎02-10-2020 10:25 - last edited on ‎02-12-2020 12:48 by

‎02-10-2020 10:25 - last edited on ‎02-12-2020 12:48 by

Hello, I got this problem with my Fitbit. I got my Fitbit today, just 30 minutes ago. I turned it ON & got a bleu stripe from up to down in my screen. My watch is not okay. How do we solve the problem? 

 

 

Moderator edit: subject for clarity

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‎02-12-2020 12:51 - edited ‎02-12-2020 12:52

‎02-12-2020 12:51 - edited ‎02-12-2020 12:52

Welcome to the Fitbit Community, @Shir1991. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your new Versa 2 is showing a blue stripe on screen. Thank you for your efforts to resolve this. I recommend doing the following:

 

  1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 
  2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?
  3. Charge the watch to 100%. 

Let me know how it goes, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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