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Versa 2 button not responding and screen won't swipe

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‎04-16-2020 14:43 - last edited on ‎04-17-2020 12:50 by

‎04-16-2020 14:43 - last edited on ‎04-17-2020 12:50 by

After reading several of the discussions and feeds, I have done everything recommended. The button works when it wants to. The screen stays black and sometimes "wakes up." When the screen is awake, the swiping function does not work. I have changed the clock face to the default. I have done a soft reset/turned it off and back on. I cannot access the factory reset option. Any suggestions??? 

 

 

Moderator edit: subject for clarity

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‎04-17-2020 12:40

‎04-17-2020 12:40

Welcome to the Fitbit Community, @elbhood. 

 

I appreciate your participation in the Forums and sharing the issue you're experiencing with your Versa 2 screen and button. Thanks for trying to resolve this and providing the additional details, I am here to help.

 

Since changing a clock face and a restart didn't help you resolve this issue, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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