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Versa 2 calories are resetting back to 0 after syncing

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‎05-08-2023 12:23 - last edited on ‎05-08-2023 12:27 by Fitbit Moderator

‎05-08-2023 12:23 - last edited on ‎05-08-2023 12:27 by Fitbit Moderator

Every time sync Fitbit to phone through app, calories burned resets itself to 0 and does not track properly

 

 

Moderator Edit: Clarified subject

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‎05-08-2023 12:29 - edited ‎06-09-2023 03:40

‎05-08-2023 12:29 - edited ‎06-09-2023 03:40

Hi there, @Lilyrumsey. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

I've seen you contacted our Support Team after posting here and they're now assisting you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I hope we can solve your issue soon. 

Maria | Community Moderator, Fitbit


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