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Versa 2 can not turn on

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‎08-25-2021 17:32

‎08-25-2021 17:32

I did not use Versa 2 for around 1 month, then it cannot be turn on. I charged it for 2 hrs, press the button for a minute but still can not turn it on. Do you have a phone number in China that I can call for help?

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‎08-25-2021 19:18

‎08-25-2021 19:18

Welcome to the Fitbit Community, @Linmei.

 

Thank you for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

To resolve battery issues, we recommend following these troubleshooting steps.

 

Whether you continue experiencing difficulties, the best way to get help for this problem is to get in touch with Customer Support. Please click here to get connected.

 

If you have any question, please let us know.

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