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Versa 2 can't be found by iPhone Bluetooth

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‎05-30-2020 16:33 - last edited on ‎06-26-2020 18:27 by

‎05-30-2020 16:33 - last edited on ‎06-26-2020 18:27 by

My iPhone Bluetooth cannot find my new Versa 2 watch.  I've turned Bluetooth off and on restarted my phone and it is still not discover-able.

What are possible reasons and or solutions?

 

 

Moderator edit: subject for clarity

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‎06-26-2020 18:25 - last edited on ‎09-14-2024 10:28 by Fitbit Moderator

‎06-26-2020 18:25 - last edited on ‎09-14-2024 10:28 by Fitbit Moderator

Welcome to the Fitbit Community, @Dpman.

I am sorry to hear your new Versa 2 won't sync to your iPhone. Thanks for trying to resolve this, I understand your concern and I am here to help. I recommend trying the following:

  1. Go into your phone's Bluetooth menu.
  2. Tap on the icon next to your Fitbit device.
  3. Press Forget this device.
  4. Re-open the Fitbit app and re-bond your device. 

For complete troubleshooting instructions see Why won't my Fitbit device sync?

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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