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Versa 2 can’t be found by my phone's app

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‎10-24-2020 06:14 - last edited on ‎10-26-2020 11:17 by Fitbit Moderator

‎10-24-2020 06:14 - last edited on ‎10-26-2020 11:17 by Fitbit Moderator

Fully charged my Versa 2 last night and this morning it won’t turn on. When I pulled it from charger it said 100% charged. App says it can’t be located. Any tips on what to do? Side note I did change the clock face two weeks ago to show my vacation pictures so not sure if that’s the issue!

 

 

Moderator edit: updated subject for clarity

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‎10-24-2020 13:47

‎10-24-2020 13:47

Try a Restart and do it several times if necessary.

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‎10-26-2020 11:17

In response to SunsetRunner

‎10-26-2020 11:17

Hi @doobyscoo, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 can't be found or located by your phone's app. I totally understand how you feel about this.

 

In addition to the restart process that shared my friend @SunsetRunner, I'd like you to try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if it connects with your phone properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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