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Versa 2 can't be found by phone or computer

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‎05-16-2020 13:34 - last edited on ‎08-10-2020 06:07 by Fitbit Moderator

‎05-16-2020 13:34 - last edited on ‎08-10-2020 06:07 by Fitbit Moderator

Have purchased  Versa 2 and after doing the basic into the computer it now says it can not find Tracker to do update, try again.   pairing failed.    Bluetooth is on both Computer and cell phone.  WIFI also is up.  Battery is being charged at same time.    This is also a problem with my Charger 3 which I've had for a year or better and now the tracker can't be found all of a sudden which was I decided to upgrade to a newer version and now have a lost tracker according to the PC and the cell phone by the way won't let me use unless I update the Versa 2 first.  It is a losing battle all the way around.

 

 

Moderator edit: updated subject for clarity

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‎08-10-2020 06:06

‎08-10-2020 06:06

Hi @GarryKent-Oct, welcome to our Fitbit Community! I'm sorry to hear that your Versa 2 can't be found by your phone or computer. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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