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Versa 2 can’t change brightness or always on or screen wake or do not disturb

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Hi ,

I’ve  just had my versa 2 replaced by Fitbit, the replacement seems to have an issue with it as I can’t change the brightness, , always on , do not disturb & screen wake .

Can this be fixed & any ideas how to do it please ?

Also noticed in the replacement paperwork the Fitbit they have sent me is a refurbished one 🙄

I’m wondering if it’s broken ?

Thanks 

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