Versa 2 can't change the clock face

[khushd]

Hi!

My versa 2 has been trying to update a clock face for 3 days now! It just keeps saying "switching" and has been stuck there for 3 days. I tried quite a few things like switching off the devices(phone and versa), unpaired the device and paired it back etc but nothing seems to be working. Any tried and tested methods? Thanks you!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @khushd, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since the clock face can't be changed. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, set up your watch from scratch and try to change the clock face again and see if the issue gets fixed.

Keep me posted on the outcome.