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Versa 2 can't connect to iPhone XS

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‎02-06-2020 11:47 - last edited on ‎02-07-2020 14:14 by

‎02-06-2020 11:47 - last edited on ‎02-07-2020 14:14 by

I have had my Versa 2 for a month, it has been working fine. Yesterday it stopped syncing, so after following all the advice on the help pages- and none of it working- I preformed a hard reset. 
now my IPhone XS can’t ‘find’ my versa 2 via Bluetooth. 
I have tried all of the recommended steps, and it still won’t connect. Any advice? Thanks 🙂 

 

 

Moderator edit: subject for clarity

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‎02-07-2020 14:14

‎02-07-2020 14:14

Welcome to the Fitbit Community, @Emma20.

 

I appreciate your participation in the Forums and sharing that your recently purchased Versa 2 stopped syncing and your iPhone XS can't find it. Thank you for your troubleshooting efforts. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue working with them. I know they will be glad to help you out and provide a solution.

 

Let me know if you have any questions.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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