Versa 2 can't log in to my account

[N-wixon]

• Can't log in to my account my Fitbit versa ..date and time are wrong 

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the community forums 

Thank you for providing the information regarding this difficulty with your Versa 2. 

By any case did you change your email that you use to log in the account?

Are you using the correct password?

[N-wixon]

Yes I even changed it.

[ManuFitbit]

Thanks for the response @N-wixon. 

I don't know if you are using an Android phone. If so, I recommend checking if you have turned on "Set automatically" for date and time on your phone: open your phone settings > tap General > tap Date & Time > and then toggle "Set Automatically" on. You can find additional tips for Android phones (in case you're an Android user) at What should I know about using the Fitbit app on my Android phone?

On a side note, I was wondering if you've tried to use another device to log in or a different WiFi? If the issue persists, try to force stop the Fitbit app on your phone: Settings > Applications > find the app > select it > select Force stop. 

If the issue persists, you can try resetting your password. For more information, see How do I reset my Fitbit password?