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Versa 2 can't swipe left or down

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‎02-08-2020 21:34 - last edited on ‎02-09-2020 10:08 by

‎02-08-2020 21:34 - last edited on ‎02-09-2020 10:08 by

This started recently. Just before the  new firmware update.

The face goes black when I swipe left or down.

 

One out of 10 tries it works.

I rebooted versa 2 many times

i tried switching watch faces.

 

Does anyone have any ideas on how to fix this?

 

 

Moderator edit: subject for clarity

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‎02-09-2020 10:07

‎02-09-2020 10:07

Hi @RichardMW, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing that your Versa 2 goes black when you swipe left or down. Thank you for your efforts to resolve this by restarting the watch and changing a clock face. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

If you have any questions, feel free to let me know.

 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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1 REPLY 1

‎02-09-2020 10:07

‎02-09-2020 10:07

Hi @RichardMW, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing that your Versa 2 goes black when you swipe left or down. Thank you for your efforts to resolve this by restarting the watch and changing a clock face. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

If you have any questions, feel free to let me know.

 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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