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Versa 2 can't update anymore

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‎11-29-2020 15:01 - last edited on ‎11-30-2020 05:14 by Fitbit Moderator

‎11-29-2020 15:01 - last edited on ‎11-30-2020 05:14 by Fitbit Moderator

I've been trying for months now but can't update my Versa 2 anymore... any ideas?

 

 

Moderator edit: format

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‎11-30-2020 05:14 - edited ‎11-30-2020 05:20

‎11-30-2020 05:14 - edited ‎11-30-2020 05:20

Hi @Tsbusy69, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 can't be updated, even though you've tried for months.

 

In order to avoid any confusion on my end, let me know if you can't update the firmware version on your Versa 2 or if your watch is experiencing syncing issues.

 

In the meantime, restart your Versa 2 as described in this help article. After this, monitor your watch and see if the issue gets fixed.

 

Looking forward to your response..

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎11-30-2020 10:30

In response to JuanJoFitbit

‎11-30-2020 10:30

Thanks that did help

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‎12-01-2020 10:19

In response to Tsbusy69

‎12-01-2020 10:19

Hi @Tsbusy69, you are welcome. I'm so glad to hear that the troubleshooting steps recommended above helped you to get the issue resolved. Thank you for posting the update here.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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