Versa 2 can't verify card details with financial institution.

[Jfarr41]

I purchased a Versa 2 yesterday and have been trying to set up the wallet. I get through entering the card info, entering my billing address, and accepting the agreement with Chase bank. Then I get a four page mini tutorial on how to use the wallet while it says it is preparing the device. Eventually, I get an error message that reads: "Error. There was a problem verifying your card with your financial institution. Please verify and try again."

I have tried on both a Samsung Galaxy Sol and and LG Stylo 5. I have made sure operating systems and apps are up to date. I have tried turning off bluetooth and turning it back on, deleting and reinstalling the app, rebooting the Versa and my phones, turning off Wi-Fi, turning on Wi-Fi, waiting and trying again today. I have tried filling out my card info using my middle initial (per the form prompt), my full middle name (as it appears on my card) and leaving middle initial blank.

LG Stylo 5, Android version 10

Samsung Galaxy Sol, Android version 8.0.0

Is there anything else to try?

[EdsonFitbit]

Welcome to the Fitbit Community @Jfarr41.

Thank you for the information provided and for the time you spent while dealing with this situation.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support.

See you around.