Versa 2 cant swipe right or up and down

[coralfire]

I just purchased my Versa 2 last week.  I had it working perfectly for 5 days and today, the screen froze and stopped counting steps.  I reset it 3 times and out of the 3 times, once was I able to see the fitbit logo and havent attempted it since.  I made sure it was syncing with my phone app and it is, and did the latest update.  Now, I cant swipe right up or down to view apps or messages.  All I see is the time now.  Please help.  It's too new to be having issues already.  I had my charge 3 for years with no issues!

[YojanaFitbit]

Hi there @coralfire, welcome to the Community Forums. Thanks for trying to troubleshoot your Versa 2 before reaching out. I understand where your concern is coming from.

At this moment, we’ve reached the limits of what we can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I'd suggest to share this community link (thread) so our Support Team can be aware of the steps you've done, this way you could also avoid repeating yourself one more time.

We hope your issue is solved soon. 

[coralfire]

We have reached out to customer support and we are sending it back for a replacement.  Thank you.