Versa 2 charger not working

[shardi01]

How do I return the charger only? I have borrowed another charger and that is working so I know it's not the watch itself.

Moderator edit: format

[JuanJoFitbit]

@shardi01, welcome to our Fitbit Community! I'm sorry to hear that the original charger of your Versa 2 is not working properly.

Since you mentioned that a borrowed charger did work, let me go ahead and forward your case to our Support team so they can review it and assist you accordingly. You will receive an email from them soon.

In the meantime, try cleaning the contacts of your charger and try charging your watch for 2-3 hours.

I'll be around if any question arises.

[Nicole8558]

Hello @JuanJoFitbit ,

I am having the same issue with my versa charger. My charger is no longer working and I tried my friend's charger and that one does charge my versa. The broken charger does not seem to give any electricity to the watch. I've also tried plugging the charger into different outlets.

[brenjennissen]

My Versa CHARGER does not work either. Please help! 

[JuanJoFitbit]

Hi @Nicole8558, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'd like to follow up and help you with the charging cable of your Versa watches since they stopped working. By the way, thank you for trying to resolve this issue before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.