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Versa 2 charger not working

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‎10-26-2021 10:47

‎10-26-2021 10:47

My Versa 2 charger is not working. 

I’ve tried cleaning connection, holding side button, plugging charger into another outlet. I’ve only had the thing about 4 months…so I’m really irritated. 
Any other ideas? My screen is black,so🤷‍:female_sign:

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‎10-26-2021 18:05

‎10-26-2021 18:05

Welcome to the Fitbit Community, @Ggemma.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

To resolve charging issues, we recommend following these troubleshooting steps.

 

Whether you continue having difficulties after following the instructions shared above, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

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