Versa 2 charging cable is no longer working

[marieervic]

Hello,

I have a problem on my charger, it is not working most of the time, sometimes I can get a charge by turning the files over and over but it doesn’t work all the time. I have just changed the versa so I know it is not the watch not working. 

Any chances someone can help? 

Thanks in advance,

Marie

Moderator Edit: Clarified subject

[JuanFitbit]

@marieervic  Nice to see you here. Thank you for your report and information. 

Please have a look at this: Why isn't my Fitbit device's battery charging?

You'll find a lot of helpful tips there. 

If those do not help, please have a chat with us or give us a call. Click here to get connected.

See you around. 

[marieervic]

Hello,

Thank you for your reply. 

I have tried but the tips but it still is not working. 

I can’t seem to be avle to contact you in the chat, I’ve already explained again in there but never got a response. 

Kind regards,

Marie

[JuanFitbit]

@marieervic , Thank you for your efforts. I checked with Support and it seems that your chat contact got disconnected. 

I'd recommend you to try with chat again. 

If you are contacting us from outside of the U.S. You can change your country and language at the button of the contact site, so that get localized support. 

See you around.