Versa 2 clock format won't change to 24hrs

[jackog]

The time display on my Versa 2 keeps changing from 24 hour to 12 hour. I checked the setting on my iphone app and it is set to 24 hour. Grateful for any help.

Moderator Edit: Clarified subject

[SunsetRunner · Accepted solution]

Hello @jackog 

I’m assuming that your syncing your Versa 2 after you switch from 12hr format to 24hr. Try restarting your Versa 2: https://help.fitbit.com/articles/en_US/Help_article/1186.htm

If the problem persist have you considered switching to a clock face that actually shows the 24 hr format and is designed to be displayed in that format? 

😃 Hopefully that helps. Please let me know how it goes 

I would consider that. Here’s how: https://help.fitbit.com/articles/en_US/Help_article/2311.htm

[jackog]

HI MegaBite

Thank you for our response. Yes I was syncing phone and app.
Have changed to a different face and looks OK so far. Will see how it goes.

Thanks for your help

jackog

[SunsetRunner]

That’s great @jackog! 😃 I’m happy to hear that changing the clock face seems to have helped the issue. Please consider marking my previous post as “best answer”. Doing so helps others who might be experiencing the same issue can find possible solutions quickly. I’d appreciate it. Enjoy the rest of your day and as always Happy Stepping!