Versa 2 clock won't sync to correct time

[Macygirl]

My versa 2 will not display the correct time.  I've synced it to my app and re-started the device and my phone without any luck.  I can't figure out how to get the time right on my device.

[Guy_]

Hi @Macygirl  - try changing the automatic time zone setting in the Fitbit App, app Settings, restart the watch and sync again.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Macygirl. I´m sorry to hear you´re not able to change the time on your Versa 2.

Thank you for sharing your advise @Guy_. To correct the time zone:

1. In the Fitbit app, tap the Today tab     your profile picture   App Settings.
2. Turn off the Automatic time zone option.
3. Tap Select time zone and select the correct time zone.
4. Sync your Fitbit device.

This should correct your Versa 2 time. 

[NancyB]

Mine did same thing but doing what the moderator stated fixed my problem (profile> App settings> Time zone> Turn off auto & select your time zone). 

Moderator edit: format. 

[AndreaFitbit]

Thanks for getting back to us and for letting us know that the advised troubleshooting steps worked for you @NancyB. 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

[Macygirl]

Thank for the responses. I did change the time zone to auto and it worked. I appreciate the help.

Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android

[AndreaFitbit]

Thanks for getting back to us and for letting us know that your Versa 2 shows the correct time now @Macygirl. 

[Amgmike]

Thank you.

[AndreaFitbit]

Welcome to the Fitbit Community, @Amgmike. You're  very  welcome.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

[SS6125]

Didn’t work still 6 min slow

[Guy_]

Hi @SS6125  -  what operations did you perform that didn't work ?

Are you using multiple devices to connect to your watch?

[NancyB]

Turning off the automatic time zone setting & selecting it manually didn’t work? 🤔 That fixed the time prob for me…

[AndreaFitbit]

Welcome to the Fitbit Community, @SS6125. I'm sorry to hear your Fitbit is still 6 minutes slow. 

Please let us know which steps you have followed that didn't work and confirm that you have selected the time zone manually.

Thank you for your participation and advise @Guy_ and @NancyB.

[SS6125]

Everything that has been mentioned. Even removed my versa 2 and deleted the apps and started over. Now it is 11 minutes slow. It is connected to wifi and bluetooth. It seems every time I try something new it gets more out of wack.

turned off time zone synced turned it back on and synced still off by 11 minutes.
reset the fitbit still off
dont know what else to do.
Sheryll

[SS6125]

yes using multiple devices all Apple. the iphone and ipad times are correct and the phone and the versa 2 sync but the time keeps getting further apart.

didn't work tried several times

Moderator edit: updated post. 

[Guy_]

@SS6125  - turn off iPad, restart watch and iphone and sync with iPhone only,  check that it has properly synced.

[SS6125]

did that its properly synced but time still off 15 min

[AndreaFitbit]

Thanks for getting back to us and for sharing all the steps you have followed in order to correct the time on your Versa 2 @SS6125. 

Please try setting up your watch again. Follow the instructions of help article: How do I set up a replacement device or add a second device to my account?

Thank you for your advise @Guy_.

[SS6125]

thank you all for your suggestions finally set up virtual with support and they restarted everything and I set up the versa 2 again and now it all works
thank you all was getting very frustrated.

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you were able to set up your Versa 2 again @SS6125.

I understand how frustrating this could be and I'm glad that you are back on track.