01-09-2021 13:18 - last edited on 01-10-2021 19:36 by LiliyaFitbit
01-09-2021 13:18 - last edited on 01-10-2021 19:36 by LiliyaFitbit
Hi there! I just got a new phone, a Motorola one. Called fit bit customer service last night and was told the versa 2 and Motorola one are not compatible. Anyone know a way around this, aside from getting a different phone? My last Motorola synched fine with the versa 2. Thanks!
Moderator edit: subject for clarity
01-09-2021 15:07
01-09-2021 15:07
here is something a moderator posted about phones being compatible:
"Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device.
We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.
If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features. "