Versa 2 connection issue with Samsung S10+

[EricFetzer]

When I go to run or walk, the versa just indefinitely says "searching".  At that point, if I initiate a sync from the phone, it says "connected".  This stopped working about 3 weeks ago, it seems right after the versa 2 ran itself completely dead (likely my fault rather than its).  I've tried rebooting the fitbit app, rebooting the phone, removing the versa 2 in the app on my phone and re-adding it (Samsung Galaxy 10 Plus).  None of these helped.  Any help?  Thanks - Eric

Moderator Edit: Clarified subject

[Guy_]

You might try this

On the phone check battery optimizations

[the options may be different in your version]

• First go to Settings > Apps & Notification > Special app access
• Click on Battery optimization
• Now press the drop down menu [...] and select “All Apps”
• Click on Bluetooth and then select “Don’t optimize”
• Same with Fitbit
• Next go to Settings > Apps  > Fitbit > Storage
• Clear cache [not data]
• Force stop the Fitbit app

[MarreFitbit · Accepted solution]

Hi there @EricFetzer, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please make sure you've followed our troubleshooting steps provided here Why isn't GPS working on my Fitbit device? and also give a shot to @Guy_'s suggestion.

Hope that helps.