Versa 2 constantly stops receiving notifications from my Huawei P30 Lite

[lanlis]

Hi, 

I am about to throw this watch away!! My watch does not continuously receive text or call notification. I have read every single comment on here and tried every trouble shooting there is. Even yesterday. It works for about a day and then i have to start all over again. I'm about to lose it!! I have a versa 2 and a Huawei p30 lite. can anyone tell me what can i do to be able to receive call and text notification more than just a few hours a day without always rebooting everything or disable/ enable bluetooth or whatever else!!

Moderator Edit: Clarified subject

[MomSmalls306]

I feel your frustration. I've had my Versa a little over 2 weeks and I have the same problems. I have an Android 10 (Galaxy S9). I purchased this watch because my sister has one and she raved about it. I'm not impressed thus far. I read everything there is to read and I've even solicited her help, nothing. It's not working! I hope to find an answer on here.

[lanlis]

have not gotten any follow up yet! you??

[MomSmalls306]

Unfortunately not. I truly regret this purchase. 

[MarreFitbit]

Hello there @lanlis and @MomSmalls306, welcome to the Community Forums. I'm sorry to hear that your Versa smartwatch are not constantly receiving notifications, I'll be glad to help you both. 

If you haven't done so yet, I suggest following the troubleshooting steps provided in this help article: Why are notifications delayed or missing?. Also, make sure that your Fitbit app and Versa smartwatch are both up-to-date.

In case you're getting any error message, would you mind sharing with me what's it?

I'm looking forward to your response, keep me posted.

[MomSmalls306]

When I chose "open" the message opens up in my phone, not the Versa.

[MarreFitbit]

Hi @MomSmalls306, thanks for getting back. Just to confirm, when you receive a message on your Versa, you do swipe down from the top of the screen to see your notifications and tap a notification to expand it?

In the meantime, see this notification tips:

• To delete 1 notification, tap the notification > Clear.
• To delete all notifications at once, swipe to the top of your notifications and tap Clear All.
• For longer notifications, tap the notification to see the full message. 
• To exit the notifications screen, press the back button or swipe up.
• If you clear a notification from your device, the notification is removed from your phone's notification center. If you clear a notification from your phone, the notification is removed from your device.

Keep me posted.

[MomSmalls306]

I found the solution. I have to use this Messages as the default:

Moderator Edit: Info removed

[MarreFitbit]

Hello there @MomSmalls306, thanks for the update. I'll glad to hear you're now able to receive your notifications on your Versa 2.

Let me know if there's any questions present. 

[lanlis]

Hi,

I did everything and my phone and versa are up to date. As mentioned it works normally for about a day and then i have to redo all the steps you provided before. Here is what i i get as a message. Even when i restart my phone it doesn't work!

 

[MarreFitbit]

Hi there @lanlis, thanks for getting back. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.

[Enaidsmailliw]

Hi I have the same problem and message. I have a fitbit lite and huawei p30 lite phone ( brand new as my previous Samsung phone had the same problems).

This is my second fitbit since Christmas as the first was faulty. 

I was on live chat with your support team to no avail. 

Pls can someone sort out this problem for me or confirm that I can get a full refund for my fitbit??

Thanks 

[MarreFitbit]

Hello there @Enaidsmailliw, thanks for stopping by. I've seen that your contacted our Support Team on June 24th. Please stay tuned to your inbox, someone will continue assist you as soon as possible. Due to recent events affecting our operations, support options are limited and wait times are longer than usual.

I'll be around if you have any questions present. 

[AliWillmore]

• I have exactly the same problem as Ianlis. It worked for 2 days (so I know it CAN work) but then stops. I have the same phone and same fitbit. I've had my watch for about 5 months and I'm SO disappointed. Please could someone help me resolve the problem PERMANENTLY. I really would appreciate it 
• Many thanks