Versa 2 continually disconnects from phone's Bluetooth

[flitewings]

I am frustrated with your product Versa 2; just received as a gift in January '20.  I have read all of the suggestions and done them to try and keep my Versa 2 connected to Bluetooth.  This is very frustrating.  I follow the steps and within a few hours its not connected. ( Apple phone and device is compatible) When I go to look at an app for tracking purposes, that's when it tells me my device is not connected. Is there a reason this problem continues?  Seems that many people in your forum had had same issue in the past.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@flitewings, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa 2 disconnects from your phone's Bluetooth. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

In order to assist you accordingly and avoid providing the same information, please let me know if you tried the troubleshooting steps that are listed in this help article. If not, please skip the steps that you already tried and proceed with the ones that haven't been performed and see if the issue gets fixed.

Keep me posted on the outcome.