04-27-2021
13:48
- last edited on
12-04-2024
09:08
by
EstuardoFitbit
04-27-2021
13:48
- last edited on
12-04-2024
09:08
by
EstuardoFitbit
About 30 minutes after I put on the Versa 2 this morning I noticed I had over 10,000 steps. When I looked at when the steps occurred, I wasn't even wearing it yet. I tried to reset it twice and it did not reset the steps. Anyone know why it is doing that? And how do I reset the steps of it happens again?
04-27-2021 17:51
04-27-2021 17:51
Welcome to the Fitbit Community, @DC_MomOf3.
Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.
If your Versa 2 was placed on a surface near an electrical appliance issuing vibrations, your watch might have recorded those vibrations as steps. I would recommend putting your Fitbit device on a different place while charging to see if the issue gets resolved.
For instructions on how to negate the extra data, please visit this article and open the menu "How do I delete steps and floors in the Fitbit app?".
See you around.
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