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Versa 2 counted steps when I wasn't wearing it

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‎04-27-2021 13:48 - last edited on ‎12-04-2024 09:08 by Fitbit Moderator

‎04-27-2021 13:48 - last edited on ‎12-04-2024 09:08 by Fitbit Moderator

About 30 minutes after I put on the Versa 2 this morning I noticed I had over 10,000 steps. When I looked at when the steps occurred, I wasn't even wearing it yet. I tried to reset it twice and it did not reset the steps. Anyone know why it is doing that? And how do I reset the steps of it happens again? 

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‎04-27-2021 17:51

‎04-27-2021 17:51

Welcome to the Fitbit Community, @DC_MomOf3.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

If your Versa 2 was placed on a surface near an electrical appliance issuing vibrations, your watch might have recorded those vibrations as steps. I would recommend putting your Fitbit device on a different place while charging to see if the issue gets resolved.

 

For instructions on how to negate the extra data, please visit this article and open the menu "How do I delete steps and floors in the Fitbit app?".

 

See you around.

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