05-19-2020 17:55
05-19-2020 17:55
I have just purchased my Versa 2 and it is way over counting my steps. I calibrated my steps and set the Versa 2 to non-dominate. The step counter is adding an insane amount of steps. From wading dishes i got 1000+ steps. While sitting down at the computer I got anther 1000+ steps. Was this a bad investment?
07-02-2020 06:05
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07-02-2020 06:05
Hi @Jorelly, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it's over counting steps. I totally understand how you feel about this.
I'd like you to try a restart as described in this help article. After this, check out this help page, which explains why your Fitbit device may count extra steps. Finally, monitor your watch for the next 24 hours and see if the issue gets fixed.
Keep me posted on the outcome.
Best Answer