Versa 2 crashing during workout

[Laura998]

Just received the fitbit versa 2 on Thursday and I'm having problems. Whenever I try to work out, it keeps crashing a couple of minutes in. Using both the fitbit coach app and the regular workout function. The longest workout I've gotten so far has been 8 minutes before crashing. 

I contacted support via chat and they didn't recommend any steps. They told me they would escalate it to a higher department but couldn't give me any kind of turnaround time.

I've tried a factory reset (and not changing anything after this, like adding apps or the watch face), turning off all day sync, turning off always on display, turning off notifications during workout, not using deezer music and it's still happening. Beyond frustrating. Its really not much use to me if I can't track workouts. Also what's the point if I have to turn everything else off just to track a workout. 

[N8teGee]

Hi @Laura998, welcome to the community.

This definitely sounds like a hardware issue to me, especially considering you've already done a factory reset and the issue still remains.

I've flagged you post for the attention of a moderator, hopefully they will be able to take a look to see what's happening. 

[Laura998]

That's great, thank you. 

[EdsonFitbit]

@Laura998 Welcome to the Fitbit Community.

I'm sorry to hear about the issue you are experiencing when tracking your workouts. Thank you for the troubleshooting steps you performed.

Our team is aware of it and is working to identify a resolution as quickly as possible. We're sorry for any trouble this could cause to you. We appreciate your patience and look forward to getting you back on track.

In the meantime, you can manually log your activities by following these steps.

@N8teGee Thanks for your support.

Please let us know if there's anything we can do to assist you in the meantime.