Versa 2 cycles between black and logo screen

[Txsbrn]

Versa 2 cycling between black and logo screen. Even with resetting, it will go back to normal only to go back to the same issue again. Might have been due to recent update.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Txsbrn, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Versa 2 cycles between the logo and then it goes black. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, set up your watch from scratch and see if the issue gets fixed.

Keep me posted on the outcome.

[sarasaras]

this has happened to my versa 2 also after an update a couple of hours ago and now it does NOTHING.  just cycles between a blinking logo and a black screen.  i have followed the instructions above but it didnt work.  i am about to give up on fitbit as they seem to break often after updates (this is my 3rd one)  

[JuanJoFitbit]

@sarasaras Thank you for joining us in this thread and our Fitbit Community. Since the issue persists, even though you have tried the recommended steps, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.