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Versa 2 damaged. Screen came off and no longer functional

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‎07-06-2020 06:50 - last edited on ‎04-13-2021 11:50 by Moderator Alum

‎07-06-2020 06:50 - last edited on ‎04-13-2021 11:50 by Moderator Alum

I need support from Fitbit, but can't seem to get a response. The screen came off my Versa 2 and it's no longer functional, it's still under warranty.

 

How do I get a replacement?

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‎07-06-2020 07:01

‎07-06-2020 07:01

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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