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Versa 2 dead and hot to touch

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‎10-11-2020 06:21 - last edited on ‎10-11-2020 16:46 by Fitbit Moderator

‎10-11-2020 06:21 - last edited on ‎10-11-2020 16:46 by Fitbit Moderator

My Versa2 (approx. 8m old) last autosynced last night at 10:45PM. Woke up this morning to a black screen. I assumed the watched died overnight, although I wasn't aware the battery was low. I put it on the charger and after about 10min I went to check on it. It was HOT. Very hot. I took it off the charger to cool off. Twenty minutes later I put it back on the charger and 4min later the watch was thermal tempted at 105, 108 & 115 degrees!! Watch is completely dead. Its off the charger and sitting on the counter to cool down. I'm extremely upset. I've owned MULTIPLE models of the FitBit watches over the years and each one dies faster. This needs to be rectified immediately, especially since this watch was purchased less than a year ago. 

 

Moderator Edit: Clarified subject

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‎10-11-2020 16:45

‎10-11-2020 16:45

Hello @MrsAshburn thanks for your post, welcome to the Community Forums!

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Versa 2 isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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