Versa 2 device not being found by phone

[Sarahannt76]

Hi,

for the last 2 days my Fitbit versa cannot he found - I’ve restarted it and closed bluetooth/ phone and tried on other devices and still not working!
the device is 2 weeks old after I upgraded due to issues with previous 2 hr devices- any help appreciated.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Sarahannt76, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa 2 since it can't be found by your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

Please let me know what is the brand and model of your phone.

In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[Sarahannt76]

Hi
My phone is iPhone 7.
Thanks Sarah

Sent from my iPad

[JuanJoFitbit]

@Sarahannt76, I'm sorry for the late response. However, I appreciate the information requested.

I would like to follow up and would like to know if the issue got resolved after trying the troubleshooting steps recommended above or if your watch is still unable to be found by your phone.

Looking forward to your response.