help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 did no track Stairs

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-01-2019 17:06 - last edited on ‎10-22-2022 13:27 by Moderator Alum

‎12-01-2019 17:06 - last edited on ‎10-22-2022 13:27 by Moderator Alum

I was several times up and down the stairs and my Versa 2 says just 2 times 

 

 

Moderator edit: subject updated for clarity

Best Answer
Labels:
1 REPLY 1

‎12-02-2019 01:05

‎12-02-2019 01:05

There are certain restrictions to getting stairs tracked. Firstly, you only get them going up stairs and not down. Your stairs also need to be at least 10 feet high for them to count. If your are close to 10 then it may be that some are being missed. Finally, you need to be constantly moving during the climb - if you pause at all then that flight of stairs can be lost.

 

Could of these explain what you are seeing?

Best Answer
0 Votes