Versa 2 didn't record my GPS map

[Inga.no]

My Versa2 is not showing a map after a hike f.ex. I have a samsung phone, and have reset both devices, and this problem is new, 2 days now. I always do the same thing before every walk/hike. Thanx in advance for help.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Inga.no. Welcome to the Community Forums. Thanks for trying to troubleshoot the inconvenience with your Versa 2 before reaching out.

Please bear in mind that if the GPS signal is lost during the exercise, a map might not appear in the Fitbit app. If you're having issues with the GPS connection, see Why isn't GPS working on my Fitbit device? 

[Inga.no]

Hello, and thank you so much! Your reply sure did help with the problem I
was having. Thank you!
Best regards,
Inga

[MarreFitbit]

@Inga.no Awesome! I'm glad to hear that my post above did the trick. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

[IWalk2]

I am having trouble with the GPS on my Versa 2 as well.  Even before I start my walk, after hitting walk, the Versa 2 never gets beyond the "Connecting" phase of the GPS tracking.  I'm still in the house so wifi is not the issue.  HELP!  I miss the visual encouragement of the map. 

[Inga.no]

Hello IWalk2!

I totally understand you miss the visual map. I did a restart on both the
phone (I use Android) and the versa2, and then I also restarted the gps
function on the phone. That did the trick in my case, maybe that could
help you as well? I hope so!
Best of luck!

[IWalk2]

Will try it.
Thanks

Sonya B. Morton
301-526-6723