Versa 2 died and gets hot on the charger

[Skmiller]

My Versa 2 started buzzing like crazy, then died. I put it in the charger and it just gets very hot. It will not turn on and is no longer transmitting Bluetooth. I just bought it in October. How do I get it replaced?

Moderator edit: subject for clarity 

[mogle]

Mine just did the same thing tonight! 

[Emmteer]

Have you had any help yet? Mine was working fine this morning then had 30 mins swimming lessons and when I put it on charge it is completely dead, gets very hot on charger. Surely someone can help us?

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Skmiller, @mogle and @Emmteer.

@Skmiller @mogle Thanks for the details shared in your posts. I understand how you are feeling and appreciate your efforts. I recommend getting in touch with our Support team so they can evaluate the issue and help you with this matter. Click here to get connected with them via chat or phone.

@Emmteer I am sorry that you are going through the same situation. I was able to see that you have already contacted our Support team regarding this, please continue working with them. I know they will be glad to help you out and provide a solution.

See you around.

[mlove479]

Hi, I am having a similar issue. Versa 2 went black this morning. If I put on the charger, gets warm.

[LiliyaFitbit]

Welcome to the Fitbit Community, @mlove479.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I was able to see that you have already contacted our Support team, please continue working with them. I know they will be glad to help you out and provide a solution.

Have a good day.

[MikeGoodlife]

The same thing happened to me today. Less than 2 years owning it. My wife had the same problem with hers within one year of owning it. they replaced hers since it was inside of the 1-year warranty. These devices are inaccurate and completely unreliable. My family is done with Fitbit at this point. What a disappointment. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @MikeGoodlife.

I am sorry that you are going through the same situation. I understand how you are feeling and appreciate your feedback as it helps us to keep improving. I was able to see that you have already contacted our Support team regarding this. Please feel free to contact our team back as they already have all the details and special tools to continue assisting you. I know they will be glad to help you out and provide a solution.

See you around.

[NJSdenverco]

My Versa 2 also went black after swimming. It's also under two years old! I contacted customer support and followed through with all the suggestions.

I was told that a higher up person would be emailing me but I have not heard from anyone.  This is my third Fitbit and I'm sorry to say I think I'm done with the product. About 10 months ago it started giving me way too many floors, but I put up with that issue. 

Very disappointing!

[TimO615]

My original Fitbit died shortly after warranty expired. I **ahem**ed to customer service and they offered me a lame discount on a new one. I went for a Charge 3. Used it for a while, then after an “upgrade” the display stopped working. It still works, just no display. Now the other day my wife’s Versa got crazy hot and died. I’m done too. Yes, they lived past their warranty period, but at $250 a year, this is not good value. Bye bye Fitbit, we tried

[Ann123456]

I agree!! Fitbit does not back up their product.  They sent a Firmware update and once it downloaded my Versa 2 just went black wouldn't turn on. I tried all the troubleshooting and nothing.  When I contacted Fitbit customer service they advised me to buy a new one.  They send the update that kills your watch and then advise you to buy a new one.  TERRIBLE CUSTOMER SERVICE!! AND THEY DON'T TAKE RESPONSIBILTY FOR THE DAMAGE THEIR UPDATES DO TO OUR WATCHES.   I will never buy from them ever again!!  I have never been so disappointed...