Versa 2 died and still waiting for resolution

[julieg914]

I am a long time Fitbit user, but I have to say I am extremely disappointed with the lack of customer service lately.

My Versa 2 completely stopped working June 12.....black screen and would not charge. After trying all the remedies in the forum I contacted Support through Chat. I was told to ship the watch back to them, which I did via Fed Ex the next day. It has been 3 weeks, not the 5-10 business days I was told to expect. 

When I reached out to them again to find out if I should buy a new one or wait all I got was a tracking number, and that it was supposed to arrive 7/6. Now there is NO delivery date on the Fed Ex site.

In addition, every time I have an interaction with Support they call me Beth. Beth is my sister and I'm not sure where they got that from. Asked them to correct in same email but still got "Hello Beth". (I know it's a small thing but still!)

Did Fitbit outsource their Support and Customer Service? Something is definitely different and I am strongly leaning towards the Apple Watch.

I don't know about anyone else, but I rely on my smartwatch for a lot of things other than telling time, and at this rate it will be several more weeks before I get a replacement in which I no longer have 100% confidence in the quality.

Completely frustrated.

[DramaQueenDiva]

Were you ever sent a tracking email from Fitbit about the shipment?  Once the package is shipped, it's no longer in the hands of Fitbit, it's in the hands of the mail carrier.